The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Cycling
Guest Parking
Electric kettle
Services
Housekeeping
Tours/Ticket assistance
Welcome drink
Business
Fax/Photocopying
Children
Board games
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
36-38 Queensborough Terrace,
London,
United Kingdom,
W2 3SH,
Greater London
Map view
street view
36-38 Queensborough Terrace,
London,
United Kingdom,
W2 3SH,
Greater London
City landmarks
Park
Hyde Park
2.0
km
Garden
Buckingham Palace
3.2
km
Museum
Victoria and Albert Museum
2.4
km
Museum
Science Museum
2.1
km
Museum
Natural History Museum
2.2
km
Marylebone Rd
Madame Tussauds London
2.4
km
Park
Kensington Gardens
860 m
87-135 Brompton Rd
Harrods
2.1
km
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
4.7
km
Museum
The British Museum
4.1
km
Event hall
Royal Albert Hall
1.6
km
Gallery
Wallace Collection
2.3
km
Monument
The Albert Memorial
1.4
km
Praed St
Paddington
1.2
km
Art object
Sherlock Holmes Museum
2.3
km
Westbourne Grove
Westbourne Grove
1.2
km
LondonEngland
Bayswater
780 m
Museum
Design Museum
2.3
km
Monument
Peter Pan Statue
750 m
Park
Holland Park
2.2
km
Great Central House
Marylebone
2.6
km
Oxford Street
Oxford Street
2.8
km
Store
Kensington High Street
1.7
km
Fountain
Princess Diana Memorial Fountain
1.5
km
London W2England
Notting Hill
1.5
km
Park Lane
Marble Arch
2.0
km
Museum
Leighton House Museum
2.5
km
Nearby
Palace
Kensington Palace
540 m
Kensington Gardens
Elfin Oak
540 m
Restaurants
Maharaja Indian Restaurant
510 m
50 Queensway
Bella Italia
380 m
108/110 Queensway
La Suite West
460 m
41-51 Inverness Terrace
Halepi
400 m
18 Leinster Terrace
Leinster Arms
440 m
17 Leinster Terrace
Little Persia
460 m
38 Queensway
Mamma Mia Ristorante Italiano
460 m
36 Queensway Next to the Church
Rosa's Thai Cafe Queensway
470 m
36 Queensway Bayswater
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
friendly staff
great location
noise disturbance
limited dining options
7.4/10
Very good
Rooms
7.3
Location
8.5
Service
7.5
Dining
6.2
Guest reviews
7.4/10
based on 18 reviews
3.5/5
based on 1089 reviews
8.3
8.3/10 based on 4453 reviews
#574 of 1,141 hotels in London based on Tripadvisor
Martin
United Kingdom,
May
2024
6.0/10
I had a mixed experience at the hotel. The rooms, although having some issues like direct sunlight on the top floor, were decent, and the staff was accommodating. The service was lacking warmth and friendliness. The location was excellent and central, but there was a significant price hike. The dining options were below expectations, lacking variety and ambiance. Overall, the hotel had its ups and downs.
Rooms
7.0
The rooms had some challenges on the top floor with direct sunlight, but the staff offered to help. They could use a makeover into a gym or business center.
Service
5.0
The service was efficient but lacked a welcoming atmosphere. The Spanish receptionist was not particularly friendly.
Location
8.0
The hotel's location was perfect, very central, and close to two tube stations. It was in a peaceful district with nice buildings despite the cramped bathroom and extension lead.
Dining
5.0
The dining experience was subpar, offering limited options and lacking a pleasant atmosphere. It felt rushed and uninspiring.
Facilities
6.0
The facilities were average, nothing exceptional stood out during my stay.
Roy
United States,
May
2024
7.0/10
The hotel is conveniently located with easy access to popular attractions and public transportation. The rooms, although small and not exactly matching the online photos, were well-equipped and situated on the ground floor. Unfortunately, our stay was affected by loud noise from the kitchen above. The service was satisfactory but could have been more helpful, and the price offered good value for the great location. The neighborhood boasts a variety of dining options and proximity to Hyde Park, making it a desirable place to stay.
Rooms
7.0
The room, while on the smaller side and not as depicted online, was well-equipped and conveniently located on the ground floor.
Service
6.0
The service was decent, though it could have been more helpful at times. Generally, the housekeeping, welcome drink, and tours/ticket assistance were good.
Location
9.0
The hotel's location next to Hyde Park and close to two tube stations was very convenient. It was great that parking was available nearby, and the neighborhood offered a range of excellent dining options.
Dining
7.0
The dining experience, while lovely, didn't quite justify the cost of the hotel. We opted to dine at a nearby cafe. More fruit options would have been appreciated.
Facilities
6.0
The facilities provided met our basic needs but didn't stand out. Perhaps more diverse dining options could enhance the experience.
Mark
United Kingdom,
May
2024
7.4/10
The hotel offers spacious and clean rooms, though noise from neighboring rooms can be disruptive at night. The service is friendly and helpful, making check-in and check-out smooth. The location is ideal for exploring London, with easy access to the subway and attractions. The dining options are decent but could use more variety. Overall, a good choice for travelers on a budget.
Rooms
7.0
The rooms are spacious and clean, although noise from adjacent rooms was a disturbance.
Service
9.0
The staff is very friendly and extremely helpful, ensuring a quick and easy check-in process.
Location
8.0
The hotel is conveniently located near Queensway tube station, ideal for exploring the city.
Dining
6.0
The dining options are decent but could do with more variety to improve the experience.
Facilities
7.0
The hotel provides adequate facilities for a comfortable stay.
friendly staff
noise disturbance
John
United Kingdom,
April
2024
7.6/10
I loved how spacious the room was; it was like having two big rooms in one with plenty of space. However, the proximity to the noisy kitchen extractor was a downside in the mornings. The hotel offers a handy mobile phone for free local calls and navigation, a rarity in London, making it a great value for money.
Rooms
8.0
The room was spacious and unique, like having two large rooms with plenty of space. The mobile phone provided for free calls and navigation was a fantastic bonus.
Service
7.0
The staff were friendly and helpful, especially when we needed assistance with directions. However, their attire could be more professional to match their excellent service.
Location
9.0
The location was superb, with easy access to transport links and key attractions like Hyde Park, Oxford Street, and Notting Hill within a short walking distance.
Dining
7.0
The breakfast did the job, though some fresh fruit would have been a nice addition. Despite the limited variety, it was a perfect place to relax after a day exploring London.
Facilities
7.0
The hotel had the necessary facilities for a comfortable stay, though nothing extraordinary was offered. With its convenient extras like the mobile phone, it provided good value for money.
Morris
United States,
April
2024
7.4/10
When I arrived at 11 pm, my room was small but clean and functional, although smaller than expected. The staff were all very helpful and cheery, and it was refreshing to freshen up after a long flight. The location was amazing, just 3 minutes from the tube and Hyde Park, offering easy access to transportation. The dining experience had its ups and downs, with limited breakfast options available. Overall, a cozy stay with some minor setbacks.
Rooms
7.0
My room was small but clean and functionally equipped.
Service
8.0
The staff were quite friendly and welcoming, both at the reception and in the breakfast room.
Location
9.0
The hotel's location was amazing, just a few minutes away from the tube and Hyde Park, providing convenient access to transportation.
Dining
6.0
The dining experience had its ups and downs, but it was okay even though vegetarian options were lacking.
Facilities
7.0
The facilities were satisfactory, offering what I needed for a comfortable stay.
Gary
United Kingdom,
March
2024
8.0/10
I had a lovely short stay at the hotel. The rooms were clean, comfortable, and had everything we needed, although it was a bit uncomfortably hot. The service was extremely nice and friendly, especially the breakfast ladies who made our stay really special. The location was good, near a tube station and a park for pleasant strolls. The dining experience consisted of a buffet style English breakfast and a continental selection, not overly fussy but with enough choice. Overall, a nice stay with a few minor issues.
Rooms
8.0
The rooms were lovely and very comfortable, antique-like, and clean.
Service
9.0
The service was extremely nice and friendly, making our stay delightful.
Location
8.0
The location was good for us, very near a tube station and a park for strolls.
Dining
7.0
The dining consisted of a buffet style English breakfast and a continental selection, offering enough choice.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay.
Great location
Uncomfortably hot rooms
Sean
United Kingdom,
February
2024
8.0/10
I had a fantastic stay at this hotel! The rooms were just what we needed, clean and comfortable, and the bathroom was more than adequate. The breakfast and service were better than some 5-star places I've stayed in. The location was ideal, just a few yards from the subway and buses to all attractions. Definitely recommend for a short stay in London.
Rooms
8.0
The rooms were clean and comfortable, just what we needed as a base, but they could use an upgrade. They were not soundproof, so I could hear my neighbors at times.
Service
9.0
The staff were awesome and very attentive in getting our orders. Housekeeping, the welcome drink, and tours were all exceptional.
Location
9.0
The location was fantastic, right next to the underground stations and Kensington Gardens, with plenty of restaurants within a short walk.
Dining
7.0
The dining experience was reasonable, with a variety of options, but not outstanding. Breakfast included toast, cereals, fruit, eggs, and more, good to start the day.
Facilities
7.0
Barry
United Kingdom,
December
2023
7.4/10
The hotel had a quiet location near the parks, with two tube stations conveniently close by. The rooms were a nice size and comfortable, but unfortunately, the small layout made it difficult for my disabled wife. The service was polite overall, although there were issues with refunds and friendliness when discussing concerns. The dining options were perfect, and the facility was up to par with my expectations.
Rooms
7.0
The rooms were nice size and comfortable.
Service
5.0
The service was polite overall, but there were issues with friendliness when discussing concerns.
Location
8.0
The hotel had a quiet location near the parks, with two tube stations conveniently close by.
Dining
9.0
The dining options were perfect.
Facilities
8.0
The facility was up to par with my expectations.
Laura
United Kingdom,
November
2023
6.6/10
I had a mixed experience at this hotel. The location is super central, the rooms are fresh but a bit noisy, and the service was friendly but lacked warmth. It's very convenient for exploring the city, and the dining options are decent.
Rooms
7.0
My room was at the back of the ground floor and had air conditioning. It was very fresh and comfortable, but there was a noise coming from the electrical box in the room.
Service
6.0
The service, especially from Receptionist Ravi, was friendly and accommodating. However, the overall atmosphere lacked a welcoming touch due to the front desk staff.
Location
8.0
The location is very central and comes with a free cell phone loaded with maps, making it easy to explore the city. It's close to two subway stations and major parks, but could use a bit of tidying up.
Dining
5.0
The dining options were basic, with just coffee, juice, and bread with sausage or ham. The smell in the room was not pleasant.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay.
Thomas
United States,
November
2023
8.4/10
The hotel is located conveniently close to parks and public transportation, offering modern and clean rooms with all necessary amenities. The service was exceptional with extremely polite and helpful staff. The dining options were varied and plentiful, catering to different tastes.
Rooms
8.0
The rooms are modern, clean, and nice, equipped with everything we needed.
Service
9.0
The staff were very helpful and polite, always ready to assist.
Location
9.0
The hotel's location is excellent, close to parks, tube stations, and shops.
Dining
8.0
The dining options were delicious and plentiful, except for the absence of Marmalade.
Facilities
8.0
The hotel offers a wide range of facilities for a comfortable stay.
James
United States,
October
2023
7.6/10
Even though our room on the top floor was a bit too small for two single beds and got very hot, the staff offered to move us, which was considerate. We opted to stay and used the fans available. The service was exceptional, with the staff being lovely, smiley, professional, and helpful. The location was convenient, being right near Hyde Park and within a few minutes' walk of Kensington Palace. The dining options were limited and a bit pricey, with no vegetarian items available. The facilities were well-maintained and satisfying overall.
Rooms
7.0
The room got very hot on the top floor but the staff offered to move us. It was a bit small for two single beds but we managed. The fans provided were helpful.
Service
9.0
The staff were exceptional, lovely, smiley, professional, and very helpful.
Location
8.0
The hotel's location was convenient, near Hyde Park and Kensington Palace, with easy access to restaurants and public transportation.
Dining
6.0
Limited dining options with no vegetarian items available and slightly expensive for what was offered.
Facilities
8.0
The facilities were well-maintained and satisfying during our stay.
Mark
United Kingdom,
October
2023
7.4/10
The hotel was conveniently located near Queensway Underground with plenty of restaurants and shops around, making it a great spot to explore the area. The rooms, though small, had a cosy feel but were a bit cold due to poor window adjustment. The service was polite and helpful, with friendly staff but lacking in initial information. The dining options offered a mix of good and disappointing choices. Overall, a decent stay with a few minor drawbacks.
Rooms
7.0
The rooms felt cosy but were a bit small and cold due to poor window adjustment.
Service
7.0
The service was polite and helpful, but the staff could have been more welcoming initially.
Location
9.0
The hotel's location was excellent, close to Queensway Underground and surrounded by various dining options.
Dining
6.0
The dining experience had a mix of nice options and some disappointing choices.
Facilities
8.0
The facilities provided were adequate for a comfortable stay.
Isaac
United States,
October
2023
6.6/10
The hotel has small rooms that looked tired when transitioning from a single to a double room, yet they were very clean and cozy. The service was impeccable with polite and friendly staff, especially at the in-house restaurant. The location is superb, near trains and buses, making it convenient for travelers exploring London. However, the dining options were really limited, lacking vegetables, and the facilities were not in great condition.
Rooms
7.0
The rooms are amazing.
Service
9.0
The staff were polite, friendly, attentive, and very helpful.
Location
8.0
The hotel's location is excellent and ideal for travelers exploring London, being close to Hyde Park and two underground stations.
Dining
5.0
The dining experience was not very good with limited options and no vegetables, but the staff was very friendly and helpful at breakfast.
Facilities
5.0
The facilities need improvement.
Jackie
United Kingdom,
August
2023
6.8/10
The hotel is in a very good location, very near Hyde Park and a couple of metro lines and supermarkets, which was perfect for me. The rooms were old but generally clean, although a bit small to comfortably fit two suitcases. The staff, while friendly, were not overly helpful, and there were some issues with getting a refund for an extended stay. The dining options were a bit disappointing and overpriced, with limited choices. The organic jams were a nice touch, but not worth the high cost. The facilities were organized and extensive, offering a good experience overall.
Rooms
7.0
The rooms were old but generally clean, though a bit small to fit two suitcases. They were also very cold due to poor window adjustment and ineffective air conditioning.
Service
6.0
The staff was friendly but not overly helpful. There were issues with refunds and discussions were not handled well.
Location
8.0
The hotel's location was very good, being close to Hyde Park, several metro lines, and supermarkets, making it quite convenient for exploring the area.
Dining
5.0
The dining options were a bit disappointing, with limited choices and high prices. The breakfast experience did not match the value offered.
Facilities
8.0
The facilities were organized and extensive, providing a good overall experience for guests staying at the hotel.
Giles
United Kingdom,
July
2023
7.8/10
I had a mixed experience at this hotel. The rooms, while small as expected for a single room, were surprisingly better than other similar hotels with their cleanliness and tidiness. The service was very accommodating, from offering juice from a well-known low-price brand to being friendly and attentive throughout my stay. The location near Bayswater was quiet yet convenient, close to Hyde Park and easy access to central London. However, the dining options were disappointing, offering only cold continental choices at an extra charge.
Rooms
8.0
The room, though small, was very clean and tidy, exceeding my expectations for a single room.
Service
9.0
The staff here were incredibly accommodating, friendly, and attentive, making my stay more enjoyable.
Location
9.0
The hotel's location near Bayswater is superb, offering a quiet setting close to vibrant areas, tube stations, and beautiful parks.
Dining
5.0
The dining options were limited, providing only cold continental breakfast at an additional cost.
Facilities
The facilities were sufficient for my needs during my stay.